Returns, Exchange & Warranty Policy

RETURNS 



WITHIN EGYPT

Not, quite right? Please reach out to our team to request a return within 14 days of receiving your order. Once you've spoken to our team, please return your unworn frames in their original condition with swing tag and original packaging within 14 days for a Store Credit. Please also note that we cannot accept glasses back that have makeup or lens smudges visible. We do not offer refunds and we don't cover return postage.

simply email us: support@ownthetrend.ca

ps: (As most on sale items aren’t restocked so we don’t accept on-sale items returns)

 

FAULTY ITEMS

We are sorry that you have received a faulty item, please contact our team with photos and order number, and we will advise you on the next steps. 

 

Return Shipping Costs

You will be responsible for paying for your own shipping costs if returning your item(s).

 

EXCHANGES

To exchange an item, simply request a return and make a new order with the items you’d like. If you have any additional questions, please contact us at support@ownthetrend.ca

 

WARRANTY CLAIMS

If your product arrives with a defect, you have 7 days to notify us.

We cover 3 month warranty for your purchase, but does not include the following: the warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, snapped temples or hinges, fading or nose piece and frame deterioration.

Please send a photo of the defect & your order number to support@ownthetrend.ca

If you have purchased your OTT sunglasses from a retailer, you will need to contact the retailer where you purchased from.

 

By purchasing from www.ownthetrend.ca, you accept and agree with these terms and services.