Returns

REFUND POLICY

Due to the fact that our items are at a very limited quantity we, unfortunately, do not offer any returns or refunds. We deal with every return enquiry on a case-by-case basis. We pack all our items with extra care and attention, doing our best to ensure that the items you purchased arrive to you in the best possible condition. In the unfortunate event that items are damaged due to MAIL CARRIER HANDLING, please notify us right away. Again, the sooner we hear from you, the more chance we have in rectifying any shipping damage. Please provide us with evidence of damage, (EX: photo) and it will be handled on a case-by-case basis. 

Returns/exchanges rules:

1- Items should be returned in unworn condition

2- Items should be shipped to the warehouse (address: Al Quoz Industrial Area 4 24 Street Look for Warehouse Compound No. 10 with a blue number 10 on the entrance (exact pin below) Enter the compound and keep driving until you find Warehouse Number S-12 to your right Google maps pin: https:https://goo.gl/maps/fznHRxibo3C18xkVA )

3- Once the item is received at the warehouse and confirmed in good condition (new and unworn), the return is accepted and money is refunded.

4- Shipping fees are NON refundable.

Please contact us at support@ownthetrend.ca if you have any questions on our policies. Allow up to 5-7 business days for a response. We receive a high volume of e-mails daily and respond in the order they are sent. Please keep in mind we work from the oldest e-mail first so this could take some time for a reply. Please include your order number and full name + e-mail address that the order was placed under.

 

By purchasing from www.ownthetrend.ae, you accept and agree with these terms and services.