FAQs

 1. WHERE DO YOU SHIP FROM? 

Items are shipped from our warehouse in Canada.

 

2. HOW LONG DOES SHIPPING TAKE?

order processing time usually takes up to 48 hours and order shipping takes within 7-10 business days. However, we have also in some rare cases experienced longer shipping times due to holiday season or randomly selected inspection done by your country's customs office. 

 


3. WILL THIS ITEM GET TO ME BEFORE _________? 

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

 

4. CAN I CHANGE MY ADDRESS/ORDER? 

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.


Have a question?
E-mail us at support@ownthetrend.ca