FAQs

1. SOME OF MY ITEMS DO NOT HAVE TRACKING ON YOUR GLOBAL TRACKER?

If this is the first time tracking your order and you see a tracking number that says "Pending", please wait a little while and refresh it.
If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.

  

2. WHEN CAN I BEGIN TRACKING MY ORDERS?

Order processing time usually takes 48 hours but can take up to 7 business days before shipment. Deliveries can take 1 week to 1 month. It depends on what you purchased. However, we have also in some rare cases experienced longer shipping times due to holiday season or randomly selected inspection done by your country's customs office. 

  

3. MY TRACKING HAS NOT UPDATED FOR A WHILE, WHAT IS WRONG?

If your order takes longer than 1-4 weeks, it usually it means that the package(s) was randomly selected by the customs office to be inspected. This means they will have to open the package, inspect it, seal it back up and send back on its way to you.
Please be patient for a little longer and understand that we are doing our very best to rush your orders for you. Please also understand that if the package is in customs, we cannot call to rush them since the customs office is a government entity and it is there to protect your country. We are not in any way affiliated with any shipping companies, thus please direct all questions concerning your package delivery, change of address, mail forwarding, to your local postal office.

 

4. WHERE DO YOU SHIP FROM? 

The Egypt Collection items are shipped from Alexandria. For our regular collection, we ship from sweat-free factories located in Shanghai. So, please expect your items to be shipped separately (if you order more than one item), as different factories specialize in different areas of manufacturing.  We ship for Free World-Wide via Parcel. This way you are able to receive your items internationally without having to pay any import taxes for orders below $1000. 

 

 

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number. 

 


6. WHAT ABOUT POSSIBLE CUSTOM FEES? 

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country if your order exceeds $1000.




7. WILL THIS ITEM GET TO ME BEFORE _________? 

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

 

 

8. CAN I CHANGE MY ADDRESS/ORDER? 

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.



Have a question?
E-mail us at ownthetrends@gmail.com!