FAQs

WHERE DO YOU SHIP FROM? 

Items are shipped from our warehouse in Egypt.

 

WHAT AREAS DO YOU  SHIP TO?

We offer express shipping within Egypt. (In case area/city not covered an email will be sent out to communicate the reason and an automatic refund will be processed)

 

WILL THIS ITEM GET TO ME BEFORE _________? 

Orders are processed within 48 hours and are delivered within 5-7 working days.If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

 

CAN I TRACK MY ORDER?

Once your order is fulfilled by our fulfillment centre you will receive an email notification with your tracking link.

CAN I CHANGE MY ADDRESS/ORDER? 

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

 

CAN I RETURN AN ITEM BOUGHT ON SALE?

All sale items purchased will be final sale and are non-returnable/ non-exchangeable/ non-refundable. 

For more info about our return policy, please visit out Return Policy page.

 

Have a question?
E-mail us at support@ownthetrend.ca