Shipping and Delivery

FOR ALL ORDERS

A confirmation email will be sent once you place an order. Please ensure your shipping address and phone number are correct to avoid delays. Orders without a valid phone number cannot be processed.

After your order is placed, Bosta will send you a WhatsApp message with your shipment details. Through this message, you can:

• Confirm your order

• Reschedule delivery

• Cancel the order if needed

• Track your shipment in real-time

Each shipment includes 2–3 delivery attempts. If all attempts fail due to unavailability or rejection of the order, a full delivery charge will apply as an RTO (Return to Origin) fee.

SHIPPING FEES & DELIVERY ESTIMATES

Our distribution center is located in Egypt. Own The Trend provides free express shipping within Egypt.
All orders placed before [insert cut-off time] are processed the same day.

FREE Standard Delivery – Egypt Only

• Delivery Days: Saturday – Thursday, 10 AM to 6 PM.

• Delivery Times:

  • Cairo & Alexandria → within 24 hours

  • Delta & Qena → within 48 hours

  • Upper Egypt → within 72 hours

Note: Packages may be opened while the courier is present to verify the correct item. However, try-ons are not permitted. Returns & exchanges must be processed separately.

ORDER TRACKING

Once your order is fulfilled by our fulfillment centre you will receive an email /WhatsApp notification with your tracking link.

Shipping Address Amendments

If you would like to amend your shipping address, please contact us immediately by email (support@ownthetrend.ca). Make sure to include your order number

However, we may not amend once the product has already been shipped.